Welcome to Support 

Contact Us
Support can be reached via email or phone at: 617.226.7599 from M-F 8:30am- 8:00pm EST.

Sign up for the Maconomist here!

Maconomy Users running Safari 3.0
For those users running Maconomy on Safari 3.0 we hosted a Q&A Session via Web Ex on Tuesday July 29th  The session answered questions about the bug fix coming from Apple, it also advised how to best run Maconomy on Safari. To view the recording of the web seminar please follow this link to our FTP site.

Education
We understand that sometimes it is hard to convey what your system is doing, in order to help we are able to set up a WebEx demo and we can share desktops and understand your problem more completely, and get the problem solved more quickly! For an additional fee, we can do training videos and create training demos for your end users or even provide on-site training! For our training catalog please click here!

Available Demos

• Year- End Close
• 1099 & Prior Period Web Seminar 

Release Notes & Documentation

• Maconomy Version 8 SP32
• Maconomy Version 9 SP20
• Maconomy Version X SP18
• Maconomy Version X+ SP9

FAQ’s

• How do I complete a year-end close? 
• How do I create 1099's? 
• How do I void a check? 
• How do I add a vendor for payment? 
• How do I create a client invoice to include vat/tax ? 
• How do I create a vendor? 
• How do I create an employee as vendor for expense reimbursement? 
• How do I close a fixed price job? 
• How do I reverse a general journal entry?  
• How do I close a job with a reallocation error?
• How do I correct access issues?
• How do I fix an unreconciled balance in the "tax on account" field?
• How do I reconcile an out of balance account?
• How do I correct AP in the wrong currency?
• Help Desk Request Form 
• How to Place a call to CSS

Helpful Files

• 1099 Documentation
• 1099 Version 8 Documentation
• 1099 Version 9 Documentation
• 1099 Version X Documentation
• 1099 Version X+ Documentation

Maconomists

• July 2008
• June 2008- No Maconomist
• May 2008
• April 2008- No Maconomist
• March 2008
• February 2008
• January 2008
• November 2007
• October 2007
• September 2007 
• July 2007
• April 2007
• February 2007

Maconomy Emails

All emails directed at Maconomy need to be addressed: @maconomy.com. We are no longer using the server that hosts: @maconomy-usa.com. All emails at Maconomy use the following format: firstname.lastname@maconomy.com, if you have any questions about who you should contact just email the general Maconomy address: info-usa@maconomy.com.